Q: Is it really FREE?
A: Yes! You really do get up to 4 receivers and a satellite dish
installed for free. You must agree to a one or 2 year commitment to
pay your monthly programming charges. We will charge your credit
card for the initial charge (depending on promotion) up
front. This covers activating your account, and basic installation.
Digital Home Plan equipment is actually leased and remains the
property of DISH Network and may be removed by them should you ever
discontinue service. ---> DISH Network FAQ'S'-
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Q: What if I don't have a
credit card?
A: To sign up for this offer with DISH Network, you are required
to use a credit card or debit card which has a Master Card/Visa
Logo. If you do not have a credit card you CAN still get DISH
Network, but you must call 888.834.1999 and a sales associate will
help you.
---> DISH Network FAQ'S'-
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Q: Do I have to choose my
programming right now?
A: No. Request your equipment now and choose your programming
while the equipment is installed. ---> DISH Network FAQ'S'-
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Q: After I request my
equipment, how do I activate my programming?
A: Instructions for ordering your DISH Network programming will be
sent with your system. You will call DISH Network's toll-free number
(24 hours a day) after your installation is completed. A customer
service representative will help you activate all the programming
you would like. ---> DISH Network FAQ'S'-
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Q: How many receivers can I
have?
A: You can have up to 6 receivers on one account. You can have up
to 4 receivers installed absolutely FREE on the Digital Home Plan.
If you need a fifth or sixth receiver, you must pay $99.99 each for
the extra receivers. Installation of extra receivers will cost
$60.00 each. You will then pay DISH Network an additional $5.00 a
month for each additional receiver. See below for an explanation of
this charge. ---> DISH Network FAQ'S'-
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Q: What are the programming
charges for a second receiver?
A: There are no "programming" fees for your 2nd, 3rd, 4th, 5th or
6th receivers. Whatever programming you subscribe to on your "main"
receiver will automatically be on your "secondary" (extra)
receivers. There is, however, a secondary receiver Access Fee of
$5.00 per month for each secondary receiver you may have. This fee
covers the cost of broadcasting, modem expenses, billing and
satellite transmission fees. ---> DISH Network FAQ'S'-
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Q: I have a lot of tall trees
in the way between my dish antenna and the satellite. What can I do?
A: Trees can cause interference with the satellite signal. If you
cannot find a location that provides a clear line of sight with the
satellite, you may have to trim your trees. Your dish-antenna can be
mounted as far as 100 feet from the receiver, longer runs may
require an in-line amplifier which is not included in installation.
In order to help determine if you have a clear line-of-sight to the
DISH Network satellites click
HERE. ---> DISH Network FAQ'S'-
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Q: I own a restaurant/bar and
want to start showing DISH Network. How do I do so?
A: Call 866.223.3474 today and ask for the Commercial department.
ACE Dish can handle all of your commercial service needs.
We would be happy to assist you. ---> DISH Network FAQ'S'-
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Q: Does DISH Network offer
Adult programming?
A: Dish Network currently offers five different types of adult
programming. TEN (The Erotic Network), TEN Xtsy, TEN Clips, Playboy
TV, and Hot Zone. For more information please click
HERE. ---> DISH Network FAQ'S'-
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Q: Can a Homeowners
Association forbid satellite dishes?
A: NO! DISH Network antenna sizes are 18" or 20" and comply with
the Satellite Consumer Bill of Rights, a regulation released by the
FCC on August 6, 1996. This regulation PREEMPTS area zoning
ordinances and Homeowner Association covenants and restrictions on
DBS dish antennas. This rule was required by Congress in the 1996
Telecommunications Act. Some HOA'S have been fighting to keep
restriction rights by threatening court action on tenants with dish
antennas, in some cases arguing that a dish antenna is installed in
a common area, calling the air space above the homeowners roof where
the dish antenna is installed, the common area. For the complete FCC
document, please click
HERE. ---> DISH Network FAQ'S'-
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Q: How do I hook up my VCR?
A: If you are using the RCA connections: Run the red, white and
yellow connects from the satellite receiver to the VCR line inputs.
Then run the line outputs to the TV video 1 input. Select LINE IN on
your VCR and video 1 on your TV. If your are using coaxial cable:
Run the coax from the TV set out of the satellite receiver to the
antenna in of the VCR. Then run the VCR out to the TV set coax in.
Put the switch on the back of the VCR and the VCR's channel to 3 or
4. You must also put the switch on the back of the TV and the TV's
channel to 3 or 4.You can combine the RCA out of the receiver to the
VCR and the use coax out from the VCR to the TV. Be sure to put the
VCR in the LINE IN mode and the TV on channel 3 or 4.
Please also refer to your owners manual for help on setting up you
VCR and TV. ---> DISH Network FAQ'S'-
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Q: How good is your warranty?
A: Digital Home Advantage come with Dish Network's incredible
IN-HOME SERVICE PLAN!
---> DISH Network FAQ'S'-
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Q: If I live in an apartment
or condo can I still get a dish?
A: In most cases, yes, if you have a balcony. The law requires
that your landlord must give you permission. FCC rules permit
residents of rental property to install a satellite dish, but only
in certain areas. Generally, FCC rules permit renters to install a
dish only in areas that are subject to the renter's exclusive use
and control. Generally, this means an area that you may use, but
that is not available for the general use of all tenants. Such an
area may include a balcony, patio, yard, deck or other area that
only you have the right to use. If you have such an area, you may
install a dish. For the complete FCC document, please click
HERE. ---> DISH Network FAQ'S'-
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Q: Can I get a replacement
remote control?
A: Yes! A remote control is $29.99 + $5.00 shipping. (Total
$34.99) You can order by phone using Master Card, Visa, Discover, or
American Express at 1-866-233-3474. ---> DISH Network FAQ'S'-
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Q: Can I get NFL Coverage?
A: DISH Network broadcasts as many as 231 NFL preseason, regular
season and post-season playoff games without having to purchase a
costly season package subscription! (Game access subject to channel
availability and programmer restrictions.) That's right, extensive
NFL coverage is available on ESPN which is already included in DISH
Network's Digital 100 and Digital 150 packages. You can also watch
exciting NFL match ups on either your local networks or, if
qualified, on Local Broadcast Networks or Distant Broadcast Networks
East and/or West Coast network feeds. Not only will you get to watch
your favorite NFL teams in action, but you can also check out other
great sports programming that includes your regional sports network,
college football, Major League Baseball, NBA Basketball and NCAA
Basketball. All this and more is available with a subscription to
the Digital 100 or Digital 150 package. ---> DISH Network FAQ'S'-
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Q: Do I need a cable-ready
TV?
A: No. DISH Network is compatible with every TV ever manufactured!
Installation is free on all models of television. ---> DISH Network FAQ'S'-
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Q: Will I get a HDTV signal?
A: No, but you will receive a PURE DIGITAL signal which is
completely distortion-free. The quality of your signal is so high
that it is equivalent to a DVD. This signal will look incredible on
ANY television, including HDTVs. ---> DISH Network FAQ'S'-
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Q: Can I receive
international programming?
A: Many International Programming packages are available. However,
you would need to have a second Dish installed in addition to your
main system because the International Programming is delivered from
a different satellite in the sky. You should also be aware that
International Programming carries an extra monthly charge in
addition to your monthly programming for English channels. You are
required to subscribe to at least the 50 channel package in English
before you are eligible to add additional International Programming.
(English programming packages begin at $24.99/mo.) ---> DISH Network FAQ'S'-
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Q: What if I move before my
one year commitment is up?
A: No problem! DISH Networks service is nation wide. You may also
be eligible to have your system reinstalled at your new residence
for FREE. Call Dish Network at 800-333-DISH (3474) for details.
---> DISH Network FAQ'S'-
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Q: What is DIRECTV®?
A: DIRECTV® is the nation's #1 digital satellite entertainment
service provider. Using the most advanced satellite technology, we
deliver access to more than 225 channels of programming to homes and
businesses that have DIRECTV® receiving equipment, which features a
small satellite dish, a digital set-top receiver and a remote
control. The DIRECTV® service offers an incredible selection of
entertainment for every member of the family — all in the
digital-quality picture and sound that DIRECTV® is known for.
---> DIRECTV FAQ'S'- Top -
Q: Can I install a DIRECTV® dish myself?
A: Yes, you can use the installation manuals but professional
installation is especially recommended due to DIRECTV's® critical
pointing and complicated wiring requirements.
---> DIRECTV FAQ'S'- Top -
Q: How do I get free professional installation for my
DIRECTV® System?
A: Periodically, we will run a promotion where your installation is
included. Usually you will need to sign up for 12 months of service
to get a free installation. --->
DIRECTV FAQ'S'- Top -
Q: Can I install a DIRECTV® dish indoors?
A: No. The dish must be positioned outdoors with a clear
unobstructed view to the satellite.
---> DIRECTV FAQ'S'- Top -
Q: If I move, can I take the receiving equipment with me?
A: Yes. As long as you move within the continental United States. If
you move to Alaska or Hawaii you may need new receiving equipment.
Please contact DIRECTV® at 800-DIRECTV.
---> DIRECTV FAQ'S'- Top -
Q: Why does DIRECTV® require an access card?
A: The access card acts as a "pass key" for your system, giving you
access to the DIRECTV digital highway.
---> DIRECTV FAQ'S'- Top -
Q: Can I hook up multiple TVs to one DIRECTV® receiver or do
I need one receiver for each TV in the house?
A: Yes. You can watch multiple TVs from a single DIRECTV® receiver.
But you do have to watch the same channel and you will also lose the
stereo sound. ---> DIRECTV FAQ'S'- Top -
Q: Can I get HDTV with any
DIRECTV® System?
A: Yes, but in order to receive HDTV broadcasts, you need a slightly
larger 18" x 24" oval DIRECTV® Multi-Satellite dish as well as a
special receiver that decodes HDTV signals.
---> DIRECTV FAQ'S'- Top -
Q: Do I have to connect my receiver to my phone line ?
A: The system uses the phone line to transmit programming purchase
information like pay-per-view movies, special season sports
programming and other shows from the receiver to DIRECTV®.
---> DIRECTV FAQ'S'- Top -
Q: What about Adult Programming ?
A: Yes, DIRECTV® offers five adult channels. A Taste of Spice,
Playboy TV, Spice Platinum, The Hot Network, and The Hot Zone. For
more information please click
HERE ---> DIRECTV FAQ'S'-
Top -
Q: How
does the DIRECTV® Interactive service work?
A: The service works through special programs and commercials on
selected DIRECTV® channels. You'll know a program is enhanced when
you see an "I" symbol on your screen. The program will also deliver
additional entertainment and electronic shopping services.
---> DIRECTV FAQ'S' - Top -
Q: How
does DIRECTV® service compare with cable?
A: DIRECTV® has created a programming service specifically driven to
offer customers more choice and value for their entertainment
dollar. The DIRECTV® service combines America's favorite network
channels, other popular networks not available from many cable
services, a pay per view service with up to 55 choices of movies and
special events a day, local channels in many markets, and an
unprecedented sports subscription lineup. No other system offers as
many quality program options. --->
DIRECTV FAQ'S'- Top -
Q: Can I get Internet
access from DIRECTV®?
A: You may be eligible to receiver Internet Access from DIRECTV®.
Please contact them at
800-DIRECTV ---> DIRECTV FAQ'S'- Top -
Q: Does DIRECTV offer
programming in other languages?
A: Yes. We offer a Spanish-language programming service and a
Chinese-language programming service. The DIRECTV PARA TODOS™ service
features more than 45 Spanish-language channels*, including sports,
movies, news, music and educational networks. DIRECTV is also proud
to offer Phoenix TV, a 24-hour channel distributed in Mandarin.
(*includes English-language broadcast channels with alternate
Spanish-language audio access.) --->
DIRECTV FAQ'S'- Top -
Q: Is DIRECTV® service
available in Canada or Mexico?
A: We are legally prohibited from offering service outside the
United States. ---> DIRECTV FAQ'S'- Top -
Q: Is DIRECTV® service
available in Alaska?
A: DIRECTV does offer programming in Alaska. However, because of
Alaska's location in relation to our satellites, you may need a
larger satellite dish. For example, viewers in Anchorage or
Fairbanks may need an eight-foot dish to get good reception. In the
Juneau area, a four-foot dish may do the trick. Areas north and west
of these locations will experience an even greater reduction in
signal acuity. Residents of Alaska should check with their local
DIRECTV retailer for more information and programming availability.
---> DIRECTV FAQ'S'- Top -
Q: Is DIRECTV® service
available in Hawaii?
A: Yes. Hawaii residents can enjoy select DIRECTV® programming, but
you must contact DIRECTV® at 800-DIRECTV.
---> DIRECTV FAQ'S'- Top -
Q: How do I convert to the DIRECTV® service from another
service?
A: Please call 888.834.1999 and speak to a product specialist for
help on this issue. ---> DIRECTV
FAQ'S'- Top -
Q: Where is DIRECTV® located?
A: The DIRECTV® corporate office is located in El Segundo,
California. It serves as the headquarters to many regional sales
offices and two broadcast centers located in Los Angeles,
California, and Castle Rock, Colorado.
---> DIRECTV FAQ'S'- Top -
